FAQ: The Camera Battery Re-invented
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I didn't see my camera on the list?

Support us by pledging $99 and leave the model in the Update #1 comment so that we can hear your voice! We’ll update the final compatible list before the campaign ends. Please vote to unlock the model not listed in the “work with” table in our UPDATE #1

Last updated: November 24, 2020 07:46

How to upgrade current pledge with addon?

Upgrade your current pledge with the addon price listed in the campaign near the bottom of the page, namely X-tra Battery at $59 and X-Charging Case at $39.

Last updated: November 18, 2020 11:20

Does X-TRA support BMPCC 4K/6K?

Yes, X-TRA support both BMPCC 4K and 6K

Last updated: November 22, 2020 03:15

Should I worry about the weather sealing when using X-tra?

No, It’s even better! Please find our campaign page update about weather-resistance below the section “weather-resistance capability comparison”

Last updated: November 24, 2020 00:50

Does X-TRA support High-speed shooting on Canon EOS R5 / R6?

Yes! Now X-TRA fully supports 12fps high speed shooting on your Canon R5/R6, even the battery residue capacity is below 30%.

Last updated: November 24, 2020 01:05

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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